Services and Support

LCMC applies innovative debt recovery strategies and communications for the diverse categories of files. This is a valuable, client-focused process that helps  re-instate and maintain the relationship between the debtor and our client. This process ensures that the right strategy is applied for each type of account, which helps expedite recovery, and establishes the debtor as our client’s customer once again.

Collection  Strategies  Program

LCMC has identified three different procedures for debt collections: 

1. Basic Collection Procedure

Once the account is assigned to LCMC, it is reviewed for completeness to determine if additional information is necessary. When the account review phase is completed, it is assigned a collector and the computer will generate the first demand letter. It is at this point that we enter any client special handling instructions so they flash on the assigned collectors’ screen. In this process the first demand letter is issued after 48 hours of assigning the account to LCMC. The assigned collector follows-up with telephone negotiations and if necessary a 2^nd demand letter is issued and mailed with a telephone call follow-up. If all efforts are exhausted a  “final notice” letter will be issued and mailed.

2. Advanced Collection Procedure

This procedure employs all the steps in the Basic Collection Procedure, with the difference being in the content of the collection letters. The letters in this procedure convey a stronger demand for payment, reminding the debtor of his/her obligation towards the debt and the consequences for not paying his/her debt.

3. Our Affiliate Lawyer’s Debt Recovery Division Procedure

The same steps implemented in the Basic Collection Procedure will be implemented in this collection strategy for the first demand letter only. If no payment is received after five days on the account, then the account will be forwarded to Our Affiliate Lawyer’s Debt Recovery Division and will be assigned to an assistant paralegal who will attempt to collect the balance by communicating with the debtor through telephone and letters. From here, LCMC will begin acting as the liaison between the Client and the Lawyer’s Debt Recovery Division. If the Lawyer’s assistant paralegal is unable to secure amicable payment (s), but believes a lawsuit might result in a collection, the lawyer will recommend legal action and the reasons for this recommendation. Legal action shall not be initiated against the debtor without prior written approval and authorization by the client..

Reassigned  Accounts Program

This program is designed for accounts that have been previously worked and closed by another collection agency. These accounts are best suited for the collection strategy program of Our Affiliate Lawyer’s Debt Recovery Division Procedure.

Tracing & Status Investigation Program

In the course of working the file, if LCMC becomes aware of new information pertaining to the debtor (updated trace information) such as change of address, new home and business phone number, this info will be given to the client after work on the file has been completed.  

Outsourcing & Accounts Receivable Program

This program is designed to assist businesses that have customers with early stage delinquent accounts and little or no time to work the accounts effectively. In a short period of time, LCMC will contact these customers and arrange for payment of the account directly to the client’s office.

Litigation Program

Should our client give us the permission to commence legal proceedings against the debtor, and upon obtaining judgment against the debtor we will work with our affiliate law firm to exercise all legal venues for enforcing judgment, including garnishment of bank accounts and/or wages and/or seizure and sale of personal property and/or land.

In addition, for matters within the small claims court jurisdiction, we offer end-to-end litigation including issuing claim, court attendances and enforcement of judgments.

Letter Communication Program

LCMC utilizes letter structures for the different stages in the debt recovery cycle other than the collection letters. Examples include: Thank-you Letter, issued after receiving a payment from the debtor; Full and Final Release Letter, issued after receiving payment or settlement in full; Employment Confirmation Letter, where the debtor’s employment has been confirmed and demand for payment is made; and NSF Letter, for a returned cheque due to stop payment or non-sufficient funds.